Translation Aid

Peace of mind abroad in times of

accident or illness

Exchange and Returns Policy

Exchange and Returns Policy


Thank You for shopping at Medicarte Translation Aid.

If you are not entirely satisfied with your purchase, we're here to help.



You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

An explanatory email before shipping may speed up the process.


Exchanges and refunds.

Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately advise you on the status of your returned item after inspecting it. We reserve the right not to accept an exchange or replacement if the item appears to have been damaged by the purchaser.

If your return is approved, we will initiate an exchange or replacement item to be shipped within 7 days of receiving your return.

Please note that we will only ever exchange or replace an item, we do not give refunds.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns lost or damaged in return shipping will not be exchanged, replaced or refunded.


Contact Us

If you have any questions on how to return your item, please do not hesitate to contact us at - We are here to help.


How To Return Your Item

Please send all returns to;


Medicarte Translation Aid Ltd



Mur de Bretagne.